Lots of people think they know all they need to know about writing. But do they really know how to KISS? ....
While auditors and audit teams must always strive to make reports accurate, objective, and timely, audit reports must finally be useful and highly readable. A useful report presents busy decision makers with instrumental knowledge that helps them make important operational decisions....
Writing an audit report is not an art; it is a craft. Audit report writing is not a job for writing savants, people born with some ability to communicate in writing as some people seem born to express themselves musically. Let's say that one more time: audit report writing is a craft; it can be learned and has been learned and learned very well....
I claim that workplace writing is 90% about content and 10% about presentation, in the same way a cargo ship is 90% about the cargo and only 10% about the ship. Of course, if the ship itself (the 10%) sinks, the 90%—that valuable content—is lost. Our conversations, by the way, are also 90% about content.
You should totally be checking your documents for adequate content before you worry too much about the particulars of presentation. So, what criteria/standard should you use to evaluate the adequacy of content in any workplace document?
There is just SO much information/advice out there on writing, by many experts, who mean well and have their own approaches to teaching others to write well, approaches they swear by, approaches backed by rhetorical theory or possibly the latest brain research from neuroscientists.
However, I find myself on an island, all alone, with an idea about writing and teaching writing that's different, perhaps idiosyncratic, and pretty much iconoclastic. Not everything I have to say about writing is new and out of the blue, but my whole approach is certainly unlike the others.
Students tell me they love it. Those in the workplace I've trained over 30+ years tell me they love it. But academics are skeptical and tend to tune me out. So what makes me an expert in writing and teaching writing?
Most people think of writing as just the sentences, the grammar, punctuation, spelling. But it's way bigger than that.
We judge writing the way you'd judge someone at a speed dating event...holistically...by the CONTENT that's immediately apparent, by the FLOW of information, by the APPEARANCE, and by the overall STYLE....
First impressions matter! When you read any kind of workplace writing, print or on-screen, you should start judging it holistically simply by considering your "level of interest" and your "level of effort"...
We pledge allegiance to criteria, condition, cause, and effect (consequences) and…recommendations. We regard these as the logical foundation for every evaluative audit report. And we believe every auditor has to have this logic-path down cold.
Unfortunately, we think the Yellow Book is wrong (or at least misleading) in its definition of “condition.” We hear it being misused regularly. We seek to explain and correct this perilous misapprehension….
Using our Mastering Workplace Writing textbook in your business or technical writing class means less time grading for you and more specific writing skills for your students.
ISSUE
Traditionally a business or technical writing class in college is built around having students write some combination of the following: a good-news letter, a bad-news letter, a short report, a research report, a résumé, a job letter, a blog post, an infographic, etc., in an attempt to mimic formats used in the workplace.
This approach does not give students the writing skills they’ll need when they go to work for real. (We know because we’ve worked with newly hired college grads over 30 years at such places as KPMG, the GAO, NASA, NSA, JMT Engineering, Catholic Charities, the Departments of State, Justice, Commerce, and many, many others.)....