My youngest son, who is beginning his second year in law school, was, over the summer, a “summer associate” in a big NYC law firm. It wasn’t his first brush with the business/corporate world, but he made an observation to me about writing on the job recently that I thought was interesting and worth passing along.

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The reader is everything. That is the simplest truth about business writing. Writers must serve the needs of their readers. Business writers should work hard so their readers don’t have to. Documents must be, above all, useful to the reader and highly readable.

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